Customer Testimonials
Huge shout out to Gil for getting us an amazing deal and walking away with our dream car. Bill Luke Marana's service was spectacular! Everyone was beyond helpful. All the way from finding the vehicle we loved to buying it. Everybody we dealt with there was beyond nice and beyond professional. If you are looking to buy I Highly recommend them.
We were very pleased with the service provided to us in regards to our vehicle issue, and Rebecca made sure it was taken care of very promptly!
The customer service started when I walked in. The gentleman checking me in was very pleasant. Rebecca was very nice even laughing at one of my jokes. All in all excellent service.
The service team over at Bill Luke Marana is nothing short of extraordinary. I didn’t wanna just go with any dealership on servicing my high mileage vehicle, so I called Rebecca because someone in my neighborhood recommended her and she took care of it end to end! She worked with me to schedule a time that fit MY SCHEDULE, And then proceeded with shuttle options and recommendations for my service. She kept communication with me through the whole process, even when they needed to keep my car until the morning for a proper test drive. Great people, great prices, ... Read More Google - Nov 13, 2026
Was ready to purchase a car, used 2024 camry, price was way too high on the vehicle, asking 36500 for a used car with 42 thousand miles, mind you the car msrpd for 36800 brand new. They are also advertising on their website how much over they are on kelly blue book clean trade in, mind you the car has 2 minor incidents on car fax. Absolutely would not budge on price, the finance manager had no sympathy, and seemed very standoffish for my asking price, either they bought the car for way to much or are waiting for that one customer who does no ... Read More Google - Nov 11, 2026
Aly was great to work with! She made the purchase of my truck seamless and got me paid on the same day! The amount was very fair. I will definitely go back if I need to buy or sell a vehicle. Thank you!
Gage provided us with great service and is always keeping us up to date with any services/repairs our car may need. He also gave us a couple of coupons to use for our next service, thank you !!
The staff is friendly. Gage is professional and goes the extra mile to help you. I’ve only had a positive experience here.
Sales staff was very friendly and helpful but not pushy at all. I felt very uncomfortable buying a used vehicle from them.
Andy is very professional. Looking for a vehicle for my company and he had options and patience. Definitely returning to see this young man.
Service was right on scheduled time and completed in specified time. Great service.
Customer service is garbage!! The is the second time i have come looking for a used vehicle and told we don’t have what you are looking for and basically walked back to my car! It was the same man both times i will def never go back and never recommend them to anyone.
Sold an Infiniti Q60 Red Sport to Bill Luke for a fair price. Had hiccup with the car lien release, and they were patient, worked on it, kept me apprised of what was going on during the process, and successfully transferred the car. Everyone was friendly and professional the entire time.
Diego, sales man, was great to work with, made it easy to get through all the paper work... Highly recommend Bill Luke Marana and Diego, sales... bought a Nissan Frontier 4x ....
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An Incredible Experience from Start to Finish – Thank You, Anthony & Bill Luke of Marana!
I honestly cannot say enough good things about my experience with Bill Luke of Marana, especially Anthony, who helped me throughout the entire process of selling my previous vehicle and purchasing my new one.
Going into a car deal with negative equity can be stressful and overwhelming, but Anthony went above and beyond to make sure I was taken care of. He helped me navigate the process, worked hard to get me the smallest amount of negative equity possible, and was incredibly flexible and understanding ... Read More Google - Oct 31, 2026
The owner responded to my review with a lie, my last review had FACTS on why it is a lemon lot and he says they inspect every vehicle. Then why did I take one to my mechanic and 40+ codes came up? Obviously not looked at. And why did my engine go out in less than a year? Obviously bought without being looked at also. Clearly they are NOT inspected. Go to yelp for a more accurate rating of this dealer because they’re a joke!
Had electronics issue with my Jeep. Quickly diagnosed the issues and repaired when they said they would. Very pleasant and communicate very well. First time to this shop and I will definitely be back.
I wish I could give them a 0 star. they are a lemon lot. Exactly like the gmc quebedeux on speedway. That’s a HUGE lemon lot and bill luke is right there with them. They sell trash vehicles. A family member bought a car from them in February and the engine already went out and water pump at 36,000 miles and he hasn’t even had it a year. The engine definitely shouldn’t have gone out already. They also lied that the stock tires should last 60-80k miles and that is the furthest from the truth. Everyone knows that. ... Read More Google - Oct 30, 2026
Gage at Bill Luke Marana was very professional, courteous, and attentive to my comfort while my car was being serviced. He went above and beyond by making sure my car was clean and ready before I left. I truly appreciated his outstanding customer service and attention to detail. Thank you for making my experience such a positive one!
My husband bought me a newer vehicle from a different dealership. I called here to get quotes for services we wanted done and we were impressed! Rebecca got my appointment scheduled in at a day and time that works best for us, she was very nice and professional! She informed me of the time it would take to get my quote due to them being busy and she had it sent within the time she said! We will definitely be returning customers for any future services we need done, I called other places previously before calling here that never bothered ... Read More Google - Oct 28, 2026
They provide excellent services, and Rebecca was really of great help! When they checked my vehicle, she pointed out the fact that my car battery needed to be replaced, and I at the moment couldn't be able to replace it. But then after a day of my visit, the battery died and I had to replace it immediately. This is to show how accurate their information is. Highly recommend
⭐️⭐️⭐️⭐️⭐️ I had a great experience with Bill Luke Auto Service! Rebecca was very helpful, professional, and pleasant to work with. I appreciate her time, patience, and excellent customer service. It’s always nice to work with someone who makes you feel valued as a customer. Thank you, Rebecca, for making my experience a positive one! I truly appreciate your help and would recommend Bill Luke Auto Service to others. Alma..
Not the vibe
Went in two hours before closing and walked out bout 10 minutes before closing. Roger was my salesman and was very professional and got me a rate and payment I was happy about and didn’t even complain about my angry kids.
Great job doing allignment on our Buick.
I recently had work done on my car at Bill Luke Marana and Gage was my service representative. He was professional, explained everything clearly, kept me updated throughout, and the work was completed earlier than expected. Gage clearly cared about getting it right and made the whole process easy and stress-free. Thank you!
Gage has always been helpful and trustworthy with my service needs. I’ve only been a customer of Bill Luke service for the last 8 months and between routine oil changes and a tire repair I’ve never had an issue.
Rebecca did an amazing job, was friendly and our car looks great!
Came here to test drive an EV and bought it instead the car salesman was great the manager was awesome as well he was honest and willing to work with me on the price I had doubts coming here but not anymore I would recommend Bill Luke dealership to anyone and I already have to several people I know….. keep up the great work Bill Luke Marana your team is honest, professional, trustworthy and willing to work with you.
John Brown and his team are excellent. I was quoted $2500 in supposed immediate and repairs from Brake Max. Mr Browns team ran the numbers and checked the same stuff and got me out for about $1500. Additionally, some of the supposed issues Brake Max claimed weren't even issues. If you ever get a huge estimate from another place, get a second estimate from Bill Luke Marana.
A huge shoutout to Gage Goodman in the service department. Gage was absolutely awesome to work with. He was sociable, highly informative, and kept me completely updated throughout the entire process.
I appreciated Gage's thoroughness with trying to identify our transmission issue so it could be conveyed to the shop. He also provided a clear communication path for us to stay informed.
Gage was super professional and courteous.
Had the engine oil changed and an alignment check. Customer service was very friendly. The service was completed in a timely manner. Gage Goodman was very professional.
Gage was welcoming, informative and knowledgeable. I appreciate the overall environment and work completed.
I had an excellent experience at the service center for my first service after purchasing my vehicle at a Bill Luke. I had a coupon for a free oil change and tire rotation after I purchased two. The package for that was explained to me and I decided to purchase it despite it taking me close to an hour to get to the service center.
Rebecca gave me a timeframe for the completion and notified me within that timeframe when my vehicle was ready. She was very professional and personable. When I came back for my vehicle I was impressed ... Read More Google - Oct 9, 2026
Wonderful experience! I appreciate the service and care Rebecca and the team provided!
My car came back beautiful and Gage kept me posted on it the whole time
From the Sales associate, Darius to the Finance guy, everyone was great, explained everything, gave us a great deal and explained everything. We will definitely be and will recommend to friends and family.
I don’t typically write negative reviews. I would rather recognize and share positive experiences than focus on the bad. But there are details in this experience that I feel are necessary for consumers to know before choosing to purchase from this dealership. Before I share, here are the most important details I learned:
1)The vehicle is not necessarily mechanically inspected on site. I was told directly from John, site mechanic manager, that this vehicle had not been touched by their own mechanics since its arrival from San Tan. This was the case even after the SUV had been jumped ... Read More Google - Oct 2, 2026
Got my first service here in 9/25 with Gage. Made an appointment for 3:30 and they were ready for me. Had the truck on the rack within a few minutes and did a very thorough job for a very fair price. I was honestly very impressed. Only offered one upsell and were very respectful when I turned it down.
I was a bit hesitant to get service at a dealer due to price, long waits, and ridiculous upsells I have experienced before at other dealers. However, I will continue to give Bill Like my business because of my great experience. Gage and ... Read More Google - Oct 1, 2026
Gage was so nice, courteous, and professional. He kept me informed of all progress and expected charges. Would highly recommend.
Gage always treats me as though I am his most favorite customer when giving me the info needed when work is done on my car. I trust him completely.
Gage took great care of us. Quick and efficient service!
Gage was great at communicating and keeping us up to date on how the repair was going.
Had a great experience at Bill Luke in Marana. Alyssa Herdrich was great! She explained the process as we went through it and was very pleasant to deal with. Definitely 5 stars..
Gabe was fantastic. Very helpful and easy to talk to. 11/10
I had a great experience working with Gage at Bill Luke Marana. He was great at communicating and kept me updated throughout the whole process. I really appreciated how upfront and transparent he was about the costs that weren’t covered by the warranty, so there were no surprises. He also made sure my car was ready the next day since I needed it, which I really appreciated. Gage was easy to work with, honest, and made the whole process pretty stress-free. Definitely appreciate the great service
Enrique was the best car salesman I’ve ever worked with. All around great environment and seemingly great integrity from all the workers.
I had an appointment and got in early. They made me comfortable in the service lounge. Offered me coffee or water to drink. Not only did they change my oil, they rotated my tires. I was treated like a VIP and strongly recommend their service. They are seriously competent and a pleasure to have them service my car.
Khalid was great and made the buying process easy. I felt well taken care of and love my new vehicle. The only negative was the pressure from the finance team to enter into a warranty. I understand why they are useful but the continued conversation after saying no repeatedly was off-putting.
Rolando and Khalid were incredible to work with. Best buying experience I have ever had.
Alex was great to work with! Very patient while we arrived at our choice and we never felt pressured. Made the entire process run quick and smooth. Highly recommend working with Alex.
Roger was my salesman and he was a pleasure to work with. Very professional and quick and honest
Roger was courteous, professional & knowledgeable. answered all our questions about the car and how to finance our purchase.
Over priced! Rude manager! Nothing but junk!
Save yourself the wasted time and frustration. I’ve never purchased a vehicle from some place that cared so little after the sale of a $39k truck. The service department is just as incompetent as the sales managers, maybe even a little more incompetent. I will never step foot in this dealership again even though I know that I am going to have on going issues with our new truck. Maybe I’ll just sell it and cut my losses, just like Bill Luke did, with a known issue with the truck. I will continue to blast them on all ... Read More Google - Sep 9, 2026
Darius was a true and classy professional from start to finish and provided me with excellent customer service. I would definitely refer him to anyone looking to purchase a vehicle. He is the main reason I chose to purchase from Bill Luke.
Roger was quick and efficient and a pleasure to work with and I appreciate Rocky as well. Thanks guys
Would suggest against working with Diana Rivera starting price of purchase was 36000$ until I told them I would like to put a 3000$ down payment and magically the price changed to 41000$ and now I would be financing 38000$ come to find out snuck in a 4000$ service agreement, will be working with different dealerships moving forward
They were great! Very helpful and overall a positive experience! There was a great selection and they really took their time with us!
Carlos Villegas es el mejor vendedor de la tienda mucha experiencia muchas conexiones con los bancos para buscarte una aprobacion!
Purchased vehicle with extended warranty. Have had multiple issues with it since. Took it to Bill Luke service shop. Now that I am close to being out of warranty, their staff chose not to replace both front suspensions and side not repaired is making noise and giving problems. Took it back because was less than 3 weeks that I had it back from their shop, and they told me it wasn't covered under warranty when exact same part was replaced on the other side. Most mechanics know to replace both sides when doing suspension unless one is newer, but that ... Read More Google - Aug 25, 2026
I bought a used truck and it had a chip in the windshield. I was told they would fix it. I brought it back in for them to fix, it was never fixed right. After some time I brought it back in to get a service. I asked about the chip in my windshield again because it had gotten worse over time. They refused to fix it. Very disappointed!
Great staff, thank you Bill Luke for finding me a car. Carlos Villegas did a great Job.
Carlos was great and answered every question we had. He made sure we got what we wanted! Bill Luke Marana is the place to go to find a car, great staff!
Carlos villegas did everything in his best help i will forsure recommend him in the future to others
Repeat bill Luke customer, process was fast and easy as always. In and out in less than 90 minutes. Thanks!
Carlos and Keeko were amazing! Very quick, efficient, friendly and kind. We enjoyed the experience from start to finish. We were in and out in a reasonable amount of time. They are very knowledgeable and made us feel at ease during our purchase. No pressure and easy going. Highly recommend!
Highly recommend , I traded in my vehicle with the help of Carlos Villegas and I couldn't be happier with how smoothly everything went. The team was transparent, efficient, and great to work with. If you're looking for an easy, stress-free trade-in, this is the place to go. Don’t forget to ask for Carlos Villegas
The best experience that I’ve ever had when it comes to buying a vehicle Carlos Villegas is the real deal!
Avoid buying a warranty through them. First, you can buy the warranty directly from the vendor for a fraction of the cost. Second, canceling it is a nightmare. I’ve been trying to resolve this for almost a month, and it took a full week just to reach a finance manager. After I submitted my cancellation request 3 weeks ago they completely ignored me. To make matters worse, the vendor confirmed the policy was never even activated meaning Bill Luke has simply been holding my money hostage, hoping I’ll give up and forget about it. I've been messaging them ... Read More Google - Aug 13, 2026
Carlos Villegas fue súper amable para la compra de el carro de mi hija Daniella
Carlos Villegas and Darrel helped by friend get her new jeep and he has great customer service.
Don't count on any customer service after the purchase of your vehicle. Went for my scheduled appointment for the Value Detail Voucher today. Not a positive experience at all. Was completely ignored by two service employees for over ten minutes while they were catching up on non work related conversation. Once I interrupted, I was told someone would be with me shortly. Waited 45 minutes and the car hadn't even been moved nor had anyone talk to me. I was told it would take 30-60 minutes to complete. Had to go, had other appointments. Thanks for nothing, Cariisa Miller.
Yes, I wanted to purchase a car so we visited Charlie at Bill Luke auto center. We found a car that we liked only to find out that that car had a branded car title and if you don’t know what a branded car title is, it is a salvage vehicle we questioned this information with the sales manager. Both the salesman and the sales manager told us that all their customers have had zero problem getting these branded salvage title cars insured . Well we decided that we would contact our insurance agent since they are a major insurer, ... Read More Google - Aug 10, 2026
Excellent service, advice, and purchasing options highly recommended if want a new beauty car in tucson
My experience was great and easy, Carlos was great and courteous, made my experience easy
Everyone was very nice and Carlos was welcoming. Khalid was Amazing and I really appreciated the time and attention Carlos gave us.
This place took my truck for a test drive without permission made my wife get out. After I told the sales person I didn't want anyone in my truck till I could be there. Then afterwards they just keep blaming another person and communication breach. Well don't buy your car there they didn't listen to a word I said. Bad Bad And Bad. Stay away from this dealer. And apparently the guy that replied can't read either. And of course he did put his name on the reply. These people are so messed up at Bill ... Read More Google - Aug 7, 2026
I purchase a 2022 Chevy Trax 10months ago the car ran great for that time, but notice 😞 little thing a/c stopped working, engine light came than the transmission went out. Took the car in for repairs and was told that they will not repair it because I had some else one the replace cooling fan. That not why my car is not working today. The consumers services department didn't help me or even try to fix my car now I have no car Bill Luke Marina doesn't honor their contract
Carlos was fantastic during my experience at bill luke, 1st time coming here and will return for sure. He was honest and professional.
Excellent costumer service, speaks both English and Spanish well which helped a lot and provided every piece of information needed.
Roger Morales went above and beyond, worked tirelessly, communicated daily, and got us the best deal possible.
Great costumer service! I do recommend it to friends and family and will return. Dealer was excellent.
Carlos is the best, I would recommend him to everyone looking for a new or used car!
I dont not recommend this dealership by any means . They were extremely pushy during the vehicle processes with little to no information when questions were asked about the process it’s always juts well I need to run the credit to tell you when I’ve provided a credit report . Sales and There finance department is a joke and didn't even try to get me the best deals or proper finance lender . They gave me a no name online only bank as a lender to get a push back on there end with the banks . They ran my credit ... Read More Google - Aug 1, 2026
Very clean and hospitable dealership. Very polite and friendly employees. I would recommend Roger morales to help you out!
Roger Morales made the entire car-buying process super chill and stress-free. I never felt uncomfortable or pressured at any point. The test drive was great, and he took the time to thoroughly explain all the features of the vehicle so I felt confident with my decision. Overall, it was an excellent experience, and I would definitely recommend Roger to anyone looking to buy a car!
First car I bought sales man Carlos was the best made me good deals and got it to where I like it
A couple stars because the folks working here were friendly and professional, and very prompt with responses when requested.
We came here a few weeks ago to check out a cargo van. It was slightly overpriced for good condition - but all the tires were dry rotted, the sliding door latch and lock were not functional, the bulkhead door was not functioning, and there were pieces being held together by *scotch magic tape*. So naturally, I wanted them to come down a little bit on the price.
I only asked for 1000 off, I was very polite, but they refused to ... Read More Google - Jul 26, 2026
there online sales were difficult to work with. Not helpful at all and would not answer my questions. I would not recommend. I found another dealership that was a breeze to work with.